Refund and Cancellation Policy

Course fees are listed before you register and are paid once at enrollment. This policy explains when a fee can be refunded, when it cannot, and how to ask.

Prices shown on this site are preliminary until Virginia DMV approval is final. The price you pay at enrollment is the price you keep.

If you have not opened any course content, you may cancel and request a full refund within 14 days of enrollment. Contact us with the name and email on your account and we will process it to the original payment method.

Refunds typically appear within 5 to 10 business days depending on your bank or card issuer.

Once you have accessed any lesson, quiz, or exam, the enrollment is non-refundable. Instruction time is delivered and tracked from the moment you begin, and the fee covers the full course regardless of how quickly you finish.

Enrollments that are voided for a violation of our Terms of Service, including having someone else complete any part of the course for you, are not refunded.

If you enrolled in a course that does not match what your court order, the DMV, or your attorney requires, contact us before starting. We will move your enrollment to the correct course and charge or refund only the difference in price.

If you have already started, we will still help you switch, but the fee for the course you started is not refundable.

There is no charge to retake the final exam. Failing an exam does not qualify an enrollment for a refund.

If a problem on our side prevents you from completing the course and we cannot resolve it, you are entitled to a full refund. Contact us and describe what happened. We will work with you first to fix it, since most issues are resolved quickly.

Please contact us before disputing a charge with your bank. A chargeback filed on an enrollment that has been started suspends course access and certificate issuance until it is resolved.

Email info@veteransdrivingschool.com from the address on your account with your name and the course you enrolled in. We respond within one business day.

This policy may be updated from time to time. Changes are posted on this page with a new effective date and apply to enrollments made after that date.